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Welcome To Buchanan Subaru
Buchanan Subaru, located in Pocomoke City, MD, is more than just a car dealership; it's a hub of exceptional customer service and community spirit. Guests are warmly welcomed, often greeted by name, creating a personalized experience that sets them apart. With an emphasis on timely service and quality, customers like Fran and Patricia rave about the professionalism of the staff, particularly Nikki Toms, who ensures every detail is addressed. The dealership also prides itself on convenience, catering to urgent needs and providing amenities like free beverages during wait times. Buchanan Subaru truly embodies a family-friendly atmosphere, fostering long-term relationships with satisfied customers.
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About
Buchanan Subaru
Welcome to Buchanan Subaru, a standout dealership located at 1727 Market St, Pocomoke City, MD 21851. This isn’t just a place to buy a car; it’s a community hub that prioritizes customer care and satisfaction above all else. The atmosphere is warm and welcoming, making it clear from the moment you step through the door that you are valued. Mindy, one of the friendly staff members, ensures that every visitor feels right at home, greeting customers by name and providing courteous service.
In today’s fast-paced world, time is of the essence, and Buchanan Subaru understands this. With consistently timely service and complimentary beverages for those waiting, the team makes every effort to minimize your wait while optimizing your experience. Patricia Kellam noted a particularly remarkable effortless journey when Nikki Toms went above and beyond to address her service needs for a 2019 Outback. This level of professionalism and thoroughness has become synonymous with their service department.
What sets Buchanan Subaru apart is not just their commitment to service, but their impressive responsiveness to customer needs. Alexandria Makinen's experience highlights this beautifully. She was pleasantly surprised when, within a short notice, Mindy managed to order necessary parts and complete the installation of a trailer hitch and bike rack on her Outback Wilderness in just two days. Such exceptional communication and readiness to help reflect the dealership’s dedication to customer satisfaction.
Furthermore, loyal customers like Daniel Filbey have recounted their ongoing positive experiences since 2008, showcasing the dealership's enduring reliability. Buying a vehicle is a significant decision, and the atmosphere of respect and kindness at Buchanan Subaru ensures that customers always feel confident and supported in their choices. J Howard echoed this sentiment, happily endorsing the professionalism of the sales team, especially his agent Sam, who displayed extensive knowledge about the vehicles and provided stellar service throughout the purchasing process.
So, whether you are in the market for a new vehicle or require exemplary service for your current one, Buchanan Subaru stands out as the premier destination in Pocomoke City. Their combination of excellent customer service, knowledgeable staff, and commitment to community makes your automotive journey not just memorable but enjoyable. Experience the Buchanan Subaru difference—where you're not just another customer; you're part of their family.
People talk
Our Guestbook
“ I always feel welcome when I walk through the door. Mindy greets me by name, is friendly and courteous. Service is always done on time, with minimal wait time. Free beverages are available while you wait for your vehicle. Thanks Buchanan!! ”
“ Nikki Toms at Buchanan Subaru Service went above and beyond in servicing my 2019 Outback the other week. She was super professional, very thorough in going through my list of items with the technician, and prompt in getting the work done. She even found some coupons which made it affordable on top of super convenient. Great experience! ”
“ In my 20 years of experience with dealerships, Buchanan Subaru stands out as the best I've encountered. During a recent visit to the area, I needed a trailer hitch and bike rack installed on my Outback Wilderness. I called, not expecting them to accommodate my request on such short notice. However, Mindy was exceptional; she promptly ordered the necessary parts, and just two days later, the job was completed. Her friendliness and outstanding communication made the process seamless. The quality of the work was remarkable, and I couldn’t be happier. I wouldn’t hesitate to return or recommend them to anyone. I truly wish my local shop was as impressive! ”
“ I have been dealing with Buchanan Subaru since 2008. I have purchased multiple vehicles from them in the last 16 years. From day one they have treated me and those I referred with respect and kindness. I feel the entire staff goes above and beyond to not only call customers by name but work to ensure you are happy with the vehicles they sell and the entire purchase process. I highly recommend Buchanan Subaru for consideration if you are looking for a quality vehicle and buying experience. ”
“ I had a great experience when purchasing my vehicle from the Buchanan Subaru dealership! From the time I walked in, the team were very friendly and professional. Sam, my sales agent was well versed about the vehicles i was interested in. Sam and the rest of the team took good care of me. I am happy with my purchase and I would highly recommend buying a car from this dealership. ”
“ Manager Robbie Mears,saleswoman Sam Homa, and Service Advisor Amber Williams are an excellent team! If you are thinking about a new or used Subie, BUCHANAN in Pokomoke MD will be your only stop! Low pressure, honest, and GREAT follow through! A rarity in car dealerships these days! ”
“ We had a wonderful experience working with Rob and Mike. They made the process seamless. We appreciate the time they took with us and look forward to being a long term customer. ”
“ My experience at Buchanan Subaru was absolutely easy and amazing. Rae and Jennifer made the process so smooth. I test drove the SUV I wanted and a few days later it was all mine!! Loving my new 2023 Kia Seltos ”